Help & Support

Submit a ticket for technical issues, billing questions, or general inquiries. We're here to help!

๐Ÿ“ Submit a Support Ticket

Describe your issue and we'll get back to you within 24 hours

Contact details (for non-logged-in users)

My Tickets

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Submit a ticket if you need help. We'll respond within 24 hours.

๐Ÿ“‹ Common Questions

How quickly will I get a response? โ–ผ

We aim to respond to all tickets within 24 hours on business days. Priority and urgent tickets are handled first.

Can I submit a ticket without an account? โ–ผ

Yes! Just fill in your contact details (name, phone, or email) when submitting the form. We'll reach out to you directly.

How do I check the status of my ticket? โ–ผ

If you're logged in, go to the "My Tickets" tab to see all your tickets and their current status. You can also reply to tickets directly.

What if my bot stops working? โ–ผ

Submit a ticket with category "Technical Issue" and priority "High". Include your firm name and the error you're seeing. Our team will investigate and restart your bot if needed.

How do I upgrade or change my plan? โ–ผ

Submit a ticket with category "Billing & Subscription" and mention the plan you want to switch to. We'll process the change and adjust your billing accordingly.

I forgot my bot token โ€” what do I do? โ–ผ

Go to @BotFather on Telegram, use /mybots, select your bot, and click "API Token" to see it again. Then update it in your dashboard. If you still have trouble, submit a support ticket and we'll help.

How do I contact support directly? โ–ผ

You can reach us at [email protected] or message @SarathiBizBot on Telegram. For fastest response, submit a ticket here.